Planara Intelligence Layer
The field intelligence layer
for equipment service
Planara sits between OEM documentation and dealer execution. It reads manufacturer service content — manuals, bulletins, portals, internal procedures — and turns it into structured, cited, safety-checked responses, learning from every repair to make the next one faster.
OEM-to-dealer distribution
The OEM controls the knowledge. Dealers consume it. When a new TSB drops, every dealer in the network has it immediately — structured, searchable, and integrated into the repair workflow. No email PDFs. No filing cabinets.
Closed-loop field intelligence
Every repair teaches the system something. Step-level outcome tracking captures what worked, what didn't, and what the tech actually did. After 10,000 repairs, Planara knows things the OEM's own engineering team doesn't.
Equipment-centric context
The query isn't "how do I fix overheating." The query is implicit in the equipment: this engine, this serial number, this service history, these hours. Planara starts working before the tech types a word.
Not a search engine. An intelligence layer.
Documentation search
Tech types a query. System returns pages from a PDF. Tech reads, interprets, decides. Knowledge stays in the tech's head.
Field intelligence
Tech scans the equipment. System surfaces applicable TSBs, known issues, maintenance due, and the procedure — cited, safety-checked, and informed by what worked on this model across the network.
Built for
OEM product teams
Distribute knowledge to your dealer network. See what techs struggle with. Detect field issues before they become recalls.
Dealer service operations
Reduce diagnostic time. Improve first-time fix rate. Onboard junior techs faster. Measure ROI per technician.
Field technicians
Get the answer in context. Every claim cited. Every safety warning surfaced. Built for gloved hands and shop-floor conditions.
Under the hood
A multi-stage intelligence pipeline processes every query through intent classification, ontology expansion, hybrid retrieval, confidence evaluation, agentic recovery, structured generation, safety validation, and self-evaluation. Responses are structured JSON — procedures, specs, safety warnings, parts lists, citations — not prose.
See the full pipeline architectureMulti-tenant, multi-vertical, API-first. Deploy as a reference app, embed widgets into your existing tools, or build on the API directly.
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